Help, one step at a time.

New to Elite Trip

Your first booking

1. Create your account

   Use an email you check, or continue with Google. Confirmations and changes are sent there.

2. Choose with care

   Read the profile, the languages and the reviews, so your Local Host suits the day you have in mind.

3. Be specific

   A date, a start time and one line about what you would like to do. Clear requests are confirmed sooner.

4. Look out for the reply

   Confirmations arrive by email, on WhatsApp when we have your number, and as a notification if you allow them.

Once you have booked

Keeping your booking on track

• Check the date, the time and the meeting point as soon as the confirmation arrives.
• Keep every change in one conversation with our team, so nothing is lost.
• Keep your booking reference, which starts with ET-, until the day is over.
• If the booking, the meeting point or the price looks wrong, tell us straight away.

Your account

Account fixes

• Cannot sign in? Reset your password with the email on your account. If you joined with Google, continue with Google instead. Reset your password
• To change your details, download your data or close your account, open your dashboard. Closing it removes your personal details and keeps the booking history.
• Something unusual on your account? Change your password and tell us at once.