Khavha, South Africa · Couple10.0
Fri 23 Oct
I really enjoyed my stay and i would book it again
+ The staff was very friendly and helpful
The Retreat Palm Dubai MGallery by Sofitel
★★★★★ · MGallery
Palm Jumeirah The Palm Jumeirah Dubai, Dubai · Map ·
“I like the envoirment in location..staff wass so nice i appriciated.” · 10.0, Thu 15 Oct
Very friendly, helpful and professional staff (several named mentions)Guests say so in their reviews.
Excellent breakfast with wide choiceGuests say so in their reviews.
Beautiful pool, beach and sea viewsGuests say so in their reviews.
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Amenities
Fitness facilitiesWiFi availableFree WiFi FreeParking {'selfParking': True, 'free': Free Parking {'selfParking': True, 'free': Non-smoking roomsAir conditioningFitness centerSwimming pool24-hour front deskRestaurantRoom serviceBusiness centerTerraceFamily roomsLift / ElevatorLaundryLuggage storageCyclingAirport shuttleSafety deposit boxFax/photocopyingTour deskFacilities for disabled guestsIroning serviceMeeting/banquet facilitiesHot tub/JacuzziCar hireCanoeingSaunaDry cleaningBreakfast in the roomMassage servicesSpa/wellness centerBarber/beauty shopTable tennisCurrency exchangeMini golfBilliardsValet parking {'selfParking': True, 'free': DartsHammamPrivate parking {'selfParking': True, 'free': Outdoor poolSun terraceDaily housekeepingDesignated smoking areaAccessible parking {'selfParking': True, 'free': Airport shuttle (additional charge)Board games/puzzlesParking garage {'selfParking': True, 'free': BeachfrontMinimarket on siteConcierge serviceSpecial diet menus - on requestWheelchair accessibleKid mealsKids' outdoor play equipmentLockersPool with viewHeated poolElectric vehicle charging stationWater sport facilities on siteToilet with grab railsIndoor play areaPrivate beach areaKid-friendly buffetEvening entertainmentLower bathroom sinkPool barInfinity poolSwimming pool toysKids' clubEmergency cord in bathroomShuttle service (free)Entertainment staffWater slideHot spring bathOutdoor furnitureSun loungers or beach chairs
Location 9.0Excellent location
Palm Jumeirah The Palm Jumeirah Dubai, Dubai · · Open in Google Maps
Atlantis, The Palm1.8 km
The Pointe (Palm Jumeirah)2.0 km
Dubai Marina6.5 km
Jumeirah Beach / The Walk (JBR)6.8 km
DMCC Metro Station (Dubai Metro Red Line)7.5 km
Burj Al Arab9.0 km
Mall of the Emirates11.5 km
Burj Khalifa18.0 km
The Dubai Mall18.0 km
Dubai International Airport (DXB)33.0 km
From the airport (DXB)
our transfer with a named driverBook
our transfer with a named driverBook
What guests say
8.5
Very good
7,829 verified reviews
7,829 verified reviews
Cleanliness8.0
Service9.0
Location9.0
Room Quality7.5
Amenities9.5
Value for Money7.5
Food and Beverage9.0
Overall Experience8.5
In short. Mixed reports: several guests praised cleanliness and comfort, but multiple reviews cite dirty rooms, shower issues and food hygiene concerns, so cleanliness is slightly below top-tier expectations.
Ray, AU · Couple10.0
Tue 20 Oct
Peaceful relaxation
+ The food is incredible and different every day, the staff were all patient and understanding and flexible, the setting was quiet
− Guests did not pay attention to recycling
Abdallah, United Arab Emirates · Family10.0
Sun 18 Oct
Very pleasant stay
+ Everything was clean, super friendly staff, very good facilities
− Location, cleanliness, and friendly ataff
Hasan, CZ · Couple3.0
Sat 17 Oct
It should have a 3 star rating then it is fair expectation
+ The staff was very nice and professional
− The hotel is not a retreat, not a 5 star, not healthy food, nothing of this sort. Excatly the reasons it was chosen. On top of that the rooms are not clean because I assume it is understaffed for...
Zafari, United Arab Emirates · Solo1.0
Fri 16 Oct
Very bad
+ The hotel was so dirty
− The dirty hotel and the shower are not working and shampoo was using make my hair all stick together and forced to cut my hair
Kacemm, NL · Family7.0
Fri 16 Oct
− Food hygiene. The hotel Price is a bit hight for what it offers compared to many other 5* I stayed in. It's not a bad hotel, but for that price, I expected more.
Bassem, SA · Solo7.0
Thu 15 Oct
3 construction sites nearby. Careful.
+ Located right next to not one but three active construction sites. If it wasn’t for Mr Ahmed at the reception, I would’ve rated this stay a zero. Property does not serve alcohol.
− Property is ok. Rooms overlooking the construction sites are impossible to sleep in. Book / ask for upgrade to a sea view room.
Bakhtawar, PK · Solo10.0
Thu 15 Oct
+ I like the envoirment in location..staff wass so nice i appriciated.
Di Giovanni, FR · Family10.0
Thu 22 Oct · translated
incroyable souvenir
+ Tout merci beaucoup une mention spéciale pour Emmanuel ! il mérite une augmentation
− Le magasin a l'intérieur je ne vous conseille pas d'acheter, ne dises pas le même prix un jour à l'autre et de très mauvaise fois
DAMIEN, United Arab Emirates · Family9.0
Wed 21 Oct · translated
excellent séjour avec une équipe aux petits soins
+ Super petit déjeuner avec énormément de choix. La piscine et la plage sont superbe avec une vue au top. La chambre est tout équipé avec un super confort.
− Difficile de régler la température de la chambre, elle est pré-réglée à 20 °C ce qui est un peu froid au vue de la température extérieur.
No reviews of this kind yet.
Questions
What time is check-in?From 03:00 PM to 12:00 AM
Can my child stay?Children welcome
Are pets allowed?No
Is there parking?{'selfParking': True, 'free': True, 'chargeMode': 'free', 'feeAmount': None, 'feePeriod': None, 'location': None, 'reser
Host
MGallery
Resorts · You book through Elite Trip; the desk answers on WhatsApp before and during your stay.
Resorts · You book through Elite Trip; the desk answers on WhatsApp before and during your stay.
About the hotel
Escape to The Retreat Palm Dubai MGallery by Sofitel, the first wellness resort in the Middle East, where tranquility meets luxury on the stunning shores of Palm Jumeirah.
Stunning Accommodations
Choose from 255 spacious rooms and suites designed with natural wood and stone finishes, offering panoramic views of the Arabian Gulf. Each room is crafted for your comfort, featuring essential amenities like Bluetooth-enabled TVs and organic bathroom products for an indulgent experience.
Holistic Wellness Experience
Discover rejuvenation at the Rayya Wellness Center, offering unique therapies such as cryotherapy and detoxifying facials. Enhance your stay with our transformational retreats, meticulously designed to rejuvenate your body and soul.
Prime Location
Conveniently situated just minutes from Dubai Marina and major attractions like Burj Khalifa and Dubai Mall, our complimentary shuttle service ensures effortless explorations of the city.
Book your memorable getaway at The Retreat Palm Dubai today!
Good to know
Check inFrom 03:00 PM to 12:00 AM
Check outBefore 12:00 PM
Children and cotsWelcome
PetsNot allowed
Resort fee{'amount': None, 'currency': None, 'period': None}
Managed byMGallery
Before you go
From the hotel
Please note that the hotel is a family friendly hotel and offers a number of nonsmoking rooms.
Kindly note that the property does not serve alcohol.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Bring the passport you book with; the hotel checks it at check-in.
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